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In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:- Support Pack Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.- Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.Why choose product support services from Fujitsu?- When purchasing new products, Fujitsu offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.- The Fujitsu approach ensures prompt, smooth installation around the world.- Fujitsu employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.- You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.

Fujitsu Support Pack and ServiceContract SoftwareIn addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet. Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack."On-site servicesThe reported fault is analyzed and the diagnosed technical problem is solved, if possible via remote access. If this is not possible, an on-site service engineer will be sent. If a hardware component fails, the operational readiness will be restored by replacing or repairing the faulty part. The spare parts used are new or as-new. The replaced parts become the property of Fujitsu or of the commissioned authorized service partner.Service time24x7 - Monday to Sunday including legal public holidays

In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:- Support Pack Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.- Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.Why choose product support services from Fujitsu?- When purchasing new products, Fujitsu offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.- The Fujitsu approach ensures prompt, smooth installation around the world.- Fujitsu employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.- You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.

In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:- Support Pack Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.- Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.Why choose product support services from Fujitsu?- When purchasing new products, Fujitsu offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.- The Fujitsu approach ensures prompt, smooth installation around the world.- Fujitsu employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.- You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.