AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. We offer 24x7 or 9x5 remote support options. Our Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as the 4-hour Managed Spares service.Level 2-4 remote technical support for a 12-month period for deployed products. Available 24x7 (24 hours a day, 7 days a week) for problems of Urgent Priority Level, and Monday-Friday, 8:00 AM – 5:00 PM (Customer local time, Holidays excluded) for all other priority levels’ problems.
With Extended Warranty you can boost your coverage up to five years. Under QNAP “Advanced Replacement” service, you can request a replacement NAS before sending the original in, and have it shipped within 72 hours, keeping your downtime to a minimum. With “Advanced Replacement + On-site Support”, in addition to having access to our “Advanced Replacement Service”, our expert tech support professionals will be at your disposal, coming to you within one business day of your request, to ensure that your NAS is functioning optimally.
With Extended Warranty you can boost your coverage up to five years. Under QNAP “Advanced Replacement” service, you can request a replacement NAS before sending the original in, and have it shipped within 72 hours, keeping your downtime to a minimum. With “Advanced Replacement + On-site Support”, in addition to having access to our “Advanced Replacement Service”, our expert tech support professionals will be at your disposal, coming to you within one business day of your request, to ensure that your NAS is functioning optimally.
With Extended Warranty you can boost your coverage up to five years. Under QNAP “Advanced Replacement” service, you can request a replacement NAS before sending the original in, and have it shipped within 72 hours, keeping your downtime to a minimum. With “Advanced Replacement + On-site Support”, in addition to having access to our “Advanced Replacement Service”, our expert tech support professionals will be at your disposal, coming to you within one business day of your request, to ensure that your NAS is functioning optimally.