Dell’s base warranty covers repair or replacement for manufacturing defects. If the issue is covered by the warranty and cannot be resolved remotely Dell will pay all the costs of picking up and returning the system. Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Maintain complete data and hardware management control with Dell’s Keep Your Hard Drive service. In the event of a failed drive, you keep the hard drive if a replacement is needed. This service allows your customer to decide how and when to dispose of the drive so they can maintain control over sensitive and confidential data. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what’s important. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
We understand that accidents happen. If employees drop their laptops or their kids spill juice on them, Dell is just a phone call away. With Accidental Damage, Dell will repair or replace devices due to drops, spills, and surges*.Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite repairs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts or contact a sales representative for details.
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, you will be notified if an issue is detected.. SupportAssist technology allows our dedicated team of experts to identify and resolve issues quickly to get you on your way. And, if we are unable to solve your issue with remote diagnosis, we’ll send a Dell technician or part to your location.
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, you will be notified if an issue is detected.. SupportAssist technology allows our dedicated team of experts to identify and resolve issues quickly to get you on your way. And, if we are unable to solve your issue with remote diagnosis, we’ll send a Dell technician or part to your location.