Dell’s base warranty covers repair or replacement for manufacturing defects. If the issue is covered by the warranty and cannot be resolved remotely Dell will pay all the costs of picking up and returning the system. Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what’s important. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
Maintain complete data and hardware management control with Dell’s Keep Your Hard Drive service. In the event of a failed drive, you keep the hard drive if a replacement is needed. This service allows your customer to decide how and when to dispose of the drive so they can maintain control over sensitive and confidential data. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what’s important. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
Dell’s base warranty covers repair or replacement for manufacturing defects. If the issue is covered by the warranty and cannot be resolved remotely Dell will pay all the costs of picking up and returning the system. Dell recommends ProSupport - If you need more than business hours support, consider upgrading to ProSupport.*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.