Maintain complete data and hardware management control with Dell’s Keep Your Hard Drive service. In the event of a failed drive, you keep the hard drive if a replacement is needed. This service allows your customer to decide how and when to dispose of the drive so they can maintain control over sensitive and confidential data. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.