Depend on quality remote troubleshooting for most PC issues when you need additional support, but budgets are tight, with offsite support. Devices needing repair can be picked up or shipped to an HP expert facility for remediation.[1]
HP Priority Access Plus Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an assigned remote point of contact to manage your support needs and delivers reporting on a quarterly basis.[1]
HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.- Remote problem diagnosis and technical telephone support;- Hardware exchange;- Prepaid shipping label, materials, and instructions for return;- Standard coverage window;- Convenient door-to-door service. Lower-cost alternative to onsite repair.
HP 3y Nbd ColorLaserJet 28xx AIO HW Supp - Color LaserJet 2820 AIO - 2840 AIO - 3 years of hardware support. 4 hour onsite response. 8am-5pm - Standard business days excluding HP holidays.HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.- Remote problem diagnosis and support- Onsite hardware support- Materials included- Service-level options with different coverage windows and response times- Help improve system uptime. Convenient onsite support. Reliable response times.
- HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.- HP 3 year Next business day Onsite Color LaserJet 4700 Hardware Support- For HP Care Pack Services with ''desktop/workstation/thin client/notebook-only'' coverage, external monitors and docking stations will not be covered under the service.- Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.