Support ServicesOur flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your HPE Aruba Networking network. Premium support options further reduce the time your IT team spends troubleshooting and provides preventive features to reduce network and security vulnerabilities.Why HPE Aruba Networking support services?Customer reviews say it all. With support in 25 languages and world-class customer satisfaction—9.2 CSAT and 75 NPS scores—our global support team delivers the level of support you need to simplify your operations.Best-in-class warrantyAll HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.Choose a support option that fits your businessDo you experience incidents only during business hours? If the answer is no, product warranty is not enough. HPE Aruba Networking support offerings not only provide 24x7 support, but many value-add features that will significantly reduce network downtime and optimize performance. Our support options provide the flexibility to choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

HPE Aruba Networking Foundational Care 3Y NBD Exch CP N3001 SVC

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.• After the HP product warranty expires, receive 1 year of next business day onsite repair from an HP-qualified technician for your computing device, if the issue cannot be solved remotely.

HPE Aruba Networking SD-WAN Software and Gateways are designed for IT staff who need to improve visibility, performance, and security for their legacy routers and WAN connections. With cloud-based services and mobile video and voice, organizations can deploy SD-WAN Software and Gateways to optimize the entire branch experience with rich insight into users, devices, and applications. The SD-WAN Software and Gateways utilizes a cloud management interface for high scalability and efficient feature updates, without network downtime caused by planned or unplanned maintenance. For network administrators and systems integrators alike, SD-WAN Software and Gateways includes a free mobile application that simplifies the onboarding of branch devices and an SD-WAN orchestrator for automated provisioning of virtual gateways, routes, and tunnels.What is new supporting point:Virtual Gateways now feature expanded performance up to 4 Gbps when connecting to public cloud infrastructure.9004 Gateway provides SD-WAN and enhanced security capabilities in a compact, cost-effective form factor.SD-WAN security on the 9000 Gateways is extended to include identity-based attack detection and intrusion prevention system (IDS/IPS).

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.