Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

4 Year Keep Your Drive (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.When Data Security Matters To YouTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.Lenovo’s Keep Your Drive service lets you dispose of business data on your terms. (1)Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.Predictable BudgetsProvides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And ProtectionHelps your organization avoid the legal and monetary repercussions associated with a breach in data security.Data Remains SecureEliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.• Confidential information remains with you• Covers multiple drives or failures• No need to track failed hard drives in transitKYD should be purchased at the time of system purchase.Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.KYD covers multiple drives in a system and multiple failures.Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

Trust Lenovo to cover the full lifecycle of your IT assets and free your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

2 Year Keep Your Drive (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.When Data Security Matters To YouTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.Lenovo’s Keep Your Drive service lets you dispose of business data on your terms. (1)Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.Predictable BudgetsProvides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And ProtectionHelps your organization avoid the legal and monetary repercussions associated with a breach in data security.Data Remains SecureEliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.• Confidential information remains with you• Covers multiple drives or failures• No need to track failed hard drives in transitKYD should be purchased at the time of system purchase.Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.KYD covers multiple drives in a system and multiple failures.Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

OverviewTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

3 Year Lenovo™ On-Site and Technician Installation of Customer Replaceable Unit Parts (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.Make Warranty Repair EasyBasic System Warranty coverage requires customer replacement of many PC parts and components (CRUs – Customer Replaceable Unit Parts). Lenovo’s On-site + Technician Installation Of CRUs lets you avoid the time and hassle associated with CRU part replacement and have the convenience of on-site installation by a qualified Lenovo™ technician.Ultimate ConvenienceOn-site + Technician Install of CRU parts is ideal for remote locations where technical resources are not available or for organizations with inexperienced end-users.Optimizes IT Resource TimeFree IT staff from internal part installation so they have more time to deal with mission critical business.Quality AssuranceConsistent, best-in-class quality of Lenovo™-Qualified Parts and Lenovo™-Qualified Technicians ensures the on-going value of your product.The OfferWith Lenovo’s On-site Technician Installation of CRUs, parts that would normally be installed by the user are now installed by a certified Lenovo™ Technician (1).Lenovo™ On-site Technician Installation of CRUs is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) On-site Warranty service is required in order to purchase On-site + Technician Installation of Customer Replaceable Unit Parts. Offering for service calls handled directly by Lenovo

New devices have a mandatory warranty period of 12 months. After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive!Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. Lenovo™ Depot WarrantyFact: our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.Why Lenovo™?- No one knows our products like we do. The best products deserve the best service.- Certified Lenovo technicians use original qualified parts for the highest quality repairs.- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.Why Extend Your Warranty?- Avoid unplanned expenses with maintenance and service. - Increase the lifetime of your device, assuring the best possible technical service for it - Guaranteed original spare parts anytime that your device needs repair. - Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.